Engine mode is now explicit: USE_MOCK_SIP=true is the only way to get the mock engine; an unconfigured trunk fails startup with guidance instead of silently degrading. Root-caused why the engine always ran mock: nested pydantic-settings never read .env (no env_file on the sub-settings classes) — all 8 now declare it. /health stops lying: reports engine mode (sippy|mock), a live DB SELECT 1, trunk registration state with reason, and TTS/STT availability from their last real request; "healthy" now requires ready + db + sippy + registered trunk. Error policy: leaf services (tts/transcription/llm_client) raise and track availability; call-loop callers catch, publish EventType.ERROR naming the failed service, and apply an explicit fallback. Persistence writes get one bounded 3x exponential retry, then an ERROR log — no more silent data loss. Event bus: a full subscriber queue drops its oldest event (counted) instead of silently evicting the subscription; subscribe(replay_last=N) delivers the advertised history replay, used by /ws/events (25). Receptionist correctness: a matched TAKE_MESSAGE rule beats the LLM; voicemail polls for early hangup and stops/transcribes/hangs up in finally; RecordingSession finally keeps its leg_ids so taps detach. Dead code removed: models/contact.py + Contact table, dtmf_buffer, transcribe_stream stub, SMS stub in notification.py. Co-Authored-By: Claude Fable 5 <noreply@anthropic.com>
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