diff --git a/api/call_history.py b/api/call_history.py
new file mode 100644
index 0000000..7105945
--- /dev/null
+++ b/api/call_history.py
@@ -0,0 +1,126 @@
+"""
+Call History API — Read-only access to persisted call records,
+transcript chunks, and recording files for the dashboard.
+"""
+
+from datetime import datetime
+from typing import Optional
+
+from fastapi import APIRouter, Depends, HTTPException, Query
+from fastapi.responses import FileResponse
+from sqlalchemy import desc, select
+from sqlalchemy.ext.asyncio import AsyncSession
+
+from db.database import (
+    CallRecord,
+    RecordingRecord,
+    TranscriptChunk,
+    get_db,
+)
+
+router = APIRouter()
+
+
+@router.get("/history")
+async def list_history(
+    limit: int = Query(50, ge=1, le=500),
+    offset: int = Query(0, ge=0),
+    number: Optional[str] = None,
+    status: Optional[str] = None,
+    since: Optional[datetime] = None,
+    until: Optional[datetime] = None,
+    db: AsyncSession = Depends(get_db),
+):
+    """Paged list of past calls, newest first."""
+    stmt = select(CallRecord).order_by(desc(CallRecord.started_at))
+    if number:
+        stmt = stmt.where(CallRecord.remote_number == number)
+    if status:
+        stmt = stmt.where(CallRecord.status == status)
+    if since:
+        stmt = stmt.where(CallRecord.started_at >= since)
+    if until:
+        stmt = stmt.where(CallRecord.started_at <= until)
+
+    rows = (await db.execute(stmt.offset(offset).limit(limit))).scalars().all()
+    return [
+        {
+            "id": r.id,
+            "direction": r.direction,
+            "remote_number": r.remote_number,
+            "status": r.status,
+            "mode": r.mode,
+            "intent": r.intent,
+            "started_at": r.started_at.isoformat() if r.started_at else None,
+            "ended_at": r.ended_at.isoformat() if r.ended_at else None,
+            "duration": r.duration,
+            "hold_time": r.hold_time,
+            "device_used": r.device_used,
+            "summary": r.summary,
+        }
+        for r in rows
+    ]
+
+
+@router.get("/{call_id}/record")
+async def get_record(call_id: str, db: AsyncSession = Depends(get_db)):
+    """Full CallRecord with classification_timeline."""
+    row = (await db.execute(
+        select(CallRecord).where(CallRecord.id == call_id)
+    )).scalar_one_or_none()
+    if not row:
+        raise HTTPException(status_code=404, detail=f"Call {call_id} not found")
+    return {
+        "id": row.id,
+        "direction": row.direction,
+        "remote_number": row.remote_number,
+        "status": row.status,
+        "mode": row.mode,
+        "intent": row.intent,
+        "started_at": row.started_at.isoformat() if row.started_at else None,
+        "ended_at": row.ended_at.isoformat() if row.ended_at else None,
+        "duration": row.duration,
+        "hold_time": row.hold_time,
+        "device_used": row.device_used,
+        "summary": row.summary,
+        "action_items": row.action_items,
+        "sentiment": row.sentiment,
+        "call_flow_id": row.call_flow_id,
+        "classification_timeline": row.classification_timeline,
+    }
+
+
+@router.get("/{call_id}/transcript")
+async def get_transcript(call_id: str, db: AsyncSession = Depends(get_db)):
+    """Ordered transcript chunks for a call."""
+    rows = (await db.execute(
+        select(TranscriptChunk)
+        .where(TranscriptChunk.call_id == call_id)
+        .order_by(TranscriptChunk.seq)
+    )).scalars().all()
+    return [
+        {
+            "seq": c.seq,
+            "t_offset_ms": c.t_offset_ms,
+            "speaker": c.speaker,
+            "text": c.text,
+            "confidence": c.confidence,
+        }
+        for c in rows
+    ]
+
+
+@router.get("/{call_id}/recording")
+async def get_recording(call_id: str, db: AsyncSession = Depends(get_db)):
+    """Stream the WAV recording for a call."""
+    row = (await db.execute(
+        select(RecordingRecord)
+        .where(RecordingRecord.call_id == call_id)
+        .order_by(desc(RecordingRecord.started_at))
+    )).scalar_one_or_none()
+    if not row or not row.path:
+        raise HTTPException(status_code=404, detail="Recording not found")
+    import os
+    if not os.path.exists(row.path):
+        raise HTTPException(status_code=404, detail="Recording file missing on disk")
+    return FileResponse(row.path, media_type="audio/wav", filename=os.path.basename(row.path))
diff --git a/api/routing.py b/api/routing.py
new file mode 100644
index 0000000..9f7330e
--- /dev/null
+++ b/api/routing.py
@@ -0,0 +1,85 @@
+"""
+Routing Rules API — CRUD for inbound routing rules and per-device DND.
+"""
+
+from fastapi import APIRouter, Depends, HTTPException
+from sqlalchemy import select
+from sqlalchemy.ext.asyncio import AsyncSession
+
+from api.deps import get_gateway
+from core.gateway import AIPSTNGateway
+from db.database import Device as DeviceDB
+from db.database import get_db
+from models.routing import (
+    RoutingRule,
+    RoutingRuleCreate,
+    RoutingRuleUpdate,
+)
+
+router = APIRouter()
+
+
+@router.get("/rules", response_model=list[RoutingRule])
+async def list_rules(gateway: AIPSTNGateway = Depends(get_gateway)):
+    if gateway._routing is None:
+        raise HTTPException(status_code=503, detail="Routing service not ready")
+    return sorted(gateway._routing.rules, key=lambda r: (r.priority, r.id))
+
+
+@router.post("/rules", response_model=RoutingRule, status_code=201)
+async def create_rule(
+    payload: RoutingRuleCreate,
+    gateway: AIPSTNGateway = Depends(get_gateway),
+):
+    if gateway._routing is None:
+        raise HTTPException(status_code=503, detail="Routing service not ready")
+    return await gateway._routing.create_rule(payload)
+
+
+@router.put("/rules/{rule_id}", response_model=RoutingRule)
+async def update_rule(
+    rule_id: str,
+    payload: RoutingRuleUpdate,
+    gateway: AIPSTNGateway = Depends(get_gateway),
+):
+    if gateway._routing is None:
+        raise HTTPException(status_code=503, detail="Routing service not ready")
+    rule = await gateway._routing.update_rule(rule_id, payload)
+    if rule is None:
+        raise HTTPException(status_code=404, detail=f"Rule {rule_id} not found")
+    return rule
+
+
+@router.delete("/rules/{rule_id}")
+async def delete_rule(
+    rule_id: str,
+    gateway: AIPSTNGateway = Depends(get_gateway),
+):
+    if gateway._routing is None:
+        raise HTTPException(status_code=503, detail="Routing service not ready")
+    ok = await gateway._routing.delete_rule(rule_id)
+    if not ok:
+        raise HTTPException(status_code=404, detail=f"Rule {rule_id} not found")
+    return {"status": "deleted", "rule_id": rule_id}
+
+
+@router.patch("/devices/{device_id}/dnd")
+async def set_device_dnd(
+    device_id: str,
+    payload: dict,
+    gateway: AIPSTNGateway = Depends(get_gateway),
+    db: AsyncSession = Depends(get_db),
+):
+    """Toggle Do-Not-Disturb on a device."""
+    enabled = bool(payload.get("enabled", True))
+    device = gateway.devices.get(device_id)
+    if not device:
+        raise HTTPException(status_code=404, detail=f"Device {device_id} not found")
+    device.dnd = enabled
+
+    result = await db.execute(select(DeviceDB).where(DeviceDB.id == device_id))
+    row = result.scalar_one_or_none()
+    if row is not None:
+        row.dnd = enabled
+
+    return {"device_id": device_id, "dnd": enabled}
diff --git a/config.py b/config.py
index 362b83a..52a3dd6 100644
--- a/config.py
+++ b/config.py
@@ -76,6 +76,38 @@ class HoldSlayerSettings(BaseSettings):
     hold_check_interval: float = Field(default=2.0, validation_alias="HOLD_CHECK_INTERVAL")
 
 
+class TTSSettings(BaseSettings):
+    """Rhema TTS service configuration (OpenAI-compatible /v1/audio/speech)."""
+
+    model_config = SettingsConfigDict(env_prefix="TTS_")
+
+    base_url: str = "http://localhost:8000"
+    model: str = "speaches-ai/Kokoro-82M-v1.0-ONNX"
+    voice: str = "af_heart"
+    api_key: str = ""
+    timeout: float = 30.0
+    sample_rate: int = 16000
+
+
+class ReceptionistSettings(BaseSettings):
+    """AI Receptionist behavior settings."""
+
+    model_config = SettingsConfigDict(env_prefix="RECEPTIONIST_")
+
+    enabled: bool = True
+    greeting_template: str = (
+        "Hi, you've reached Robert's line. Who's calling, and what's this about?"
+    )
+    message_prompt: str = "Please leave your message after the tone."
+    listen_timeout_s: float = 15.0
+    end_of_utterance_silence_s: float = 1.2
+    message_max_seconds: int = 90
+    llm_persona: str = (
+        "You are a helpful, concise phone receptionist. Decide whether to ring "
+        "the owner, take a message, or politely decline."
+    )
+
+
 class Settings(BaseSettings):
     """Root application settings."""
 
@@ -104,6 +136,8 @@ class Settings(BaseSettings):
     classifier: ClassifierSettings = Field(default_factory=ClassifierSettings)
     llm: LLMSettings = Field(default_factory=LLMSettings)
     hold_slayer: HoldSlayerSettings = Field(default_factory=HoldSlayerSettings)
+    tts: TTSSettings = Field(default_factory=TTSSettings)
+    receptionist: ReceptionistSettings = Field(default_factory=ReceptionistSettings)
 
 
 # Singleton
diff --git a/core/call_manager.py b/core/call_manager.py
index 8c33794..1eb229e 100644
--- a/core/call_manager.py
+++ b/core/call_manager.py
@@ -30,6 +30,7 @@ class CallManager:
         self.event_bus = event_bus
         self._active_calls: dict[str, ActiveCall] = {}
         self._call_legs: dict[str, str] = {}  # SIP leg ID -> call ID mapping
+        self._on_call_ended = None  # async callback(call: ActiveCall, final_status)
 
     # ================================================================
     # Call Lifecycle
@@ -164,6 +165,11 @@ class CallManager:
                 },
                 message=f"📵 Call ended: {call.remote_number} ({call.duration}s, hold: {call.hold_time}s)",
             ))
+            if self._on_call_ended is not None:
+                try:
+                    await self._on_call_ended(call, status)
+                except Exception as e:
+                    logger.warning(f"on_call_ended hook failed for {call_id}: {e}")
         return call
 
     # ================================================================
diff --git a/core/gateway.py b/core/gateway.py
index c278c1d..2eb8445 100644
--- a/core/gateway.py
+++ b/core/gateway.py
@@ -24,6 +24,20 @@ from models.events import EventType, GatewayEvent
 logger = logging.getLogger(__name__)
 
 
+def _extract_number(sip_uri: str) -> str:
+    """Pull the user part out of a SIP URI (sip:+15551212@host → +15551212)."""
+    if not sip_uri:
+        return ""
+    s = sip_uri.strip()
+    if s.startswith("<") and ">" in s:
+        s = s[1:s.index(">")]
+    if s.startswith("sip:"):
+        s = s[4:]
+    if "@" in s:
+        s = s.split("@", 1)[0]
+    return s
+
+
 def _build_sip_engine(settings: Settings, gateway: "AIPSTNGateway") -> SIPEngine:
     """Build the appropriate SIP engine from config."""
     trunk = settings.sip_trunk
@@ -42,7 +56,9 @@ def _build_sip_engine(settings: Settings, gateway: "AIPSTNGateway") -> SIPEngine
                 trunk_transport=trunk.transport,
                 domain=gw_sip.domain,
                 did=trunk.did,
+                media_pipeline=gateway.media_pipeline,
                 on_device_registered=gateway._on_sip_device_registered,
+                on_incoming_call=gateway._on_sip_incoming_call,
             )
         except Exception as e:
             logger.warning(f"Could not create SippyEngine: {e} — using mock")
@@ -71,12 +87,16 @@ class AIPSTNGateway:
         self.settings = settings
         self.event_bus = EventBus()
         self.call_manager = CallManager(self.event_bus)
+        self.media_pipeline = MediaPipeline(sample_rate=16000)
         self.sip_engine: SIPEngine = sip_engine or MockSIPEngine()
 
         # Services (initialized in start())
         self._hold_slayer = None
         self._audio_classifier = None
         self._transcription = None
+        self._tts = None
+        self._routing = None
+        self._receptionist = None
 
         # Device registry (loaded from DB on start)
         self._devices: dict[str, Device] = {}
@@ -103,6 +123,9 @@ class AIPSTNGateway:
         """Boot the gateway — start SIP engine and services."""
         logger.info("🔥 Starting AI PSTN Gateway...")
 
+        # Start media pipeline first so SIP engine can hand it RTP streams
+        await self.media_pipeline.start()
+
         # Start SIP engine
         await self.sip_engine.start()
         logger.info(f"   SIP Engine: ready")
@@ -110,9 +133,21 @@ class AIPSTNGateway:
         # Import services here to avoid circular imports
         from services.audio_classifier import AudioClassifier
         from services.transcription import TranscriptionService
+        from services.tts import TTSService
+        from services.routing import RoutingService
+        from services.receptionist import ReceptionistService
 
         self._audio_classifier = AudioClassifier(self.settings.classifier)
         self._transcription = TranscriptionService(self.settings.speaches)
+        self._tts = TTSService(self.settings.tts)
+        self._routing = RoutingService(self)
+        await self._routing.start()
+        self._receptionist = ReceptionistService(self)
+
+        # Persist completed calls to the database for history/playback.
+        from services.call_persistence import persist_call_on_end
+
+        self.call_manager._on_call_ended = persist_call_on_end
 
         self._started_at = datetime.now()
 
@@ -150,6 +185,18 @@ class AIPSTNGateway:
         # Stop SIP engine
         await self.sip_engine.stop()
 
+        # Stop media pipeline last (after SIP no longer references streams)
+        try:
+            await self.media_pipeline.stop()
+        except Exception as e:
+            logger.error(f"Media pipeline stop error: {e}")
+
+        if self._tts is not None:
+            try:
+                await self._tts.close()
+            except Exception:
+                pass
+
         self._started_at = None
         logger.info("Gateway shut down cleanly.")
 
@@ -215,6 +262,7 @@ class AIPSTNGateway:
                 classifier=self._audio_classifier,
                 transcription=self._transcription,
                 settings=self.settings,
+                tts=self._tts,
             )
             # Launch as background task — don't block
             import asyncio
@@ -364,6 +412,74 @@ class AIPSTNGateway:
             },
         ))
 
+    async def _on_sip_incoming_call(
+        self, from_uri: str, to_uri: str, leg_id: str
+    ) -> None:
+        """
+        Called by SippyEngine when an inbound INVITE arrives.
+
+        Evaluates routing rules, then either:
+          - Rejects (rule says reject/DND)
+          - Answers + hands off to the AI Receptionist
+        """
+        import uuid as _uuid
+        from models.call import CallMode, CallStatus
+        from models.routing import RoutingActionType
+
+        caller_number = _extract_number(from_uri)
+        dnis = _extract_number(to_uri)
+
+        # Create a call record so the dashboard sees the ringing call.
+        call = await self.call_manager.create_call(
+            remote_number=caller_number,
+            mode=CallMode.RECEPTIONIST,
+            intent=None,
+            call_flow_id=None,
+            device=None,
+        )
+        # Mark inbound
+        call.direction = "inbound"
+        self.call_manager.map_leg(leg_id, call.id)
+        await self.call_manager.update_status(call.id, CallStatus.RINGING)
+
+        decision = (
+            await self._routing.evaluate(caller_number, dnis)
+            if self._routing is not None
+            else None
+        )
+
+        if decision is not None:
+            await self.event_bus.publish(GatewayEvent(
+                type=EventType.ROUTING_RULE_MATCHED,
+                call_id=call.id,
+                data={
+                    "matched_rule_id": decision.matched_rule_id,
+                    "matched_rule_name": decision.matched_rule_name,
+                    "action": decision.action.type.value,
+                    "reason": decision.reason,
+                },
+                message=decision.reason,
+            ))
+
+            if decision.action.type in (RoutingActionType.REJECT, RoutingActionType.DND):
+                if hasattr(self.sip_engine, "reject_inbound"):
+                    await self.sip_engine.reject_inbound(leg_id)
+                await self.call_manager.end_call(call.id, CallStatus.COMPLETED)
+                return
+
+        # Answer the leg
+        if hasattr(self.sip_engine, "accept_inbound"):
+            await self.sip_engine.accept_inbound(leg_id)
+        await self.call_manager.update_status(call.id, CallStatus.CONNECTED)
+
+        # Hand off to the AI Receptionist
+        if self._receptionist is not None and self.settings.receptionist.enabled:
+            import asyncio as _asyncio
+            _asyncio.create_task(
+                self._receptionist.handle(call, leg_id, decision),
+                name=f"receptionist_{call.id}",
+            )
+
     def preferred_device(self) -> Optional[Device]:
         """Get the highest-priority online device."""
         online_devices = [
diff --git a/core/media_pipeline.py b/core/media_pipeline.py
index ef370a3..2edf05b 100644
--- a/core/media_pipeline.py
+++ b/core/media_pipeline.py
@@ -103,6 +103,8 @@ class MediaStream:
         self.rtp_port: Optional[int] = None  # Local RTP listen port
         self.taps: list[AudioTap] = []
         self.recorder = None  # PJSUA2 AudioMediaRecorder
+        self.player = None  # PJSUA2 AudioMediaPlayer (active playback)
+        self.play_lock = asyncio.Lock()  # Serializes playback per stream
         self.active = True
 
     def __repr__(self):
@@ -505,6 +507,72 @@ class MediaPipeline:
             except Exception as e:
                 logger.error(f"  Tone generation error: {e}")
 
+    # ================================================================
+    # WAV Playback (TTS prompts, SPEAK steps, receptionist greetings)
+    # ================================================================
+
+    async def play_wav(self, stream_id: str, filepath: str) -> bool:
+        """
+        Play a WAV file into the given stream, awaiting completion.
+
+        Playback is serialized per stream — if another playback is in
+        flight on the same stream this call waits for it to finish.
+        Falls back to a duration-based sleep when PJSUA2 is unavailable.
+        """
+        stream = self._streams.get(stream_id)
+        if not stream:
+            logger.warning(f"  Cannot play WAV: stream {stream_id} not found")
+            return False
+
+        async with stream.play_lock:
+            duration_s = self._wav_duration_seconds(filepath)
+
+            if self._endpoint:
+                try:
+                    import pjsua2 as pj
+
+                    player = pj.AudioMediaPlayer()
+                    # PJMEDIA_FILE_NO_LOOP == 1
+                    player.createPlayer(filepath, 1)
+                    stream.player = player
+
+                    # In a full PJSUA2 integration:
+                    #   player.getAudioMedia().startTransmit(stream.audio_media)
+                    # We don't hold the AudioMedia ref here in stub mode.
+                    logger.info(
+                        f"  🔊 Playing {filepath} on {stream_id} ({duration_s:.1f}s)"
+                    )
+
+                    await asyncio.sleep(duration_s)
+                    stream.player = None
+                    return True
+
+                except ImportError:
+                    logger.debug(f"  PJSUA2 not available, virtual playback of {filepath}")
+                    await asyncio.sleep(duration_s)
+                    return True
+                except Exception as e:
+                    logger.error(f"  Failed to play {filepath} on {stream_id}: {e}")
+                    stream.player = None
+                    return False
+            else:
+                logger.info(f"  🔊 Playing {filepath} on {stream_id} (virtual, {duration_s:.1f}s)")
+                await asyncio.sleep(duration_s)
+                return True
+
+    @staticmethod
+    def _wav_duration_seconds(filepath: str) -> float:
+        """Read WAV header to compute playback duration. Defaults to 2s on error."""
+        try:
+            import wave
+
+            with wave.open(filepath, "rb") as wf:
+                frames = wf.getnframes()
+                rate = wf.getframerate() or 16000
+                return frames / float(rate) if frames else 2.0
+        except Exception:
+            return 2.0
+
     # ================================================================
     # Status
     # ================================================================
diff --git a/core/sippy_engine.py b/core/sippy_engine.py
index 55f9b11..7e6a67b 100644
--- a/core/sippy_engine.py
+++ b/core/sippy_engine.py
@@ -168,6 +168,7 @@ class SippyEngine(SIPEngine):
         media_pipeline=None,  # MediaPipeline instance
         on_leg_state_change: Optional[Callable] = None,
         on_device_registered: Optional[Callable] = None,
+        on_incoming_call: Optional[Callable] = None,
     ):
         # SIP config
         self._sip_address = sip_address
@@ -186,6 +187,7 @@ class SippyEngine(SIPEngine):
         # Callbacks for async state changes
         self._on_leg_state_change = on_leg_state_change
         self._on_device_registered = on_device_registered
+        self._on_incoming_call = on_incoming_call
         self._loop: Optional[asyncio.AbstractEventLoop] = None
 
         # State
@@ -355,21 +357,54 @@ class SippyEngine(SIPEngine):
             await self._on_device_registered(aor, contact, expires)
 
     def _handle_incoming_invite(self, req, sip_t):
-        """Handle an incoming INVITE — create inbound call leg."""
+        """Handle an incoming INVITE — create inbound call leg.
+
+        The gateway is notified via `on_incoming_call`; it decides
+        whether to answer (via `accept_inbound`) or reject the leg
+        based on routing rules.
+        """
         from_uri = str(req.getHFBody("from").getUri())
         to_uri = str(req.getHFBody("to").getUri())
 
         leg_id = f"leg_{uuid.uuid4().hex[:12]}"
         leg = SipCallLeg(leg_id, "inbound", from_uri)
         leg.sippy_ua = sip_t.ua if hasattr(sip_t, "ua") else None
+        leg.pending_invite = req
         self._legs[leg_id] = leg
 
         logger.info(f"  Incoming call: {from_uri} → {to_uri} (leg: {leg_id})")
 
-        # Auto-answer for now (gateway always answers)
-        # In production, this would check routing rules
+        # Surface to the gateway. If no callback is wired, fall back to
+        # auto-answer so we don't regress the previous behavior.
+        if self._on_incoming_call and self._loop:
+            asyncio.run_coroutine_threadsafe(
+                self._on_incoming_call(from_uri, to_uri, leg_id),
+                self._loop,
+            )
+        else:
+            controller = SippyCallController(leg, self)
+            controller.on_connected(str(req.getBody()) if req.getBody() else None)
+
+    async def accept_inbound(self, leg_id: str) -> bool:
+        """Answer a previously-surfaced inbound INVITE."""
+        leg = self._legs.get(leg_id)
+        if not leg or leg.direction != "inbound":
+            return False
+        req = getattr(leg, "pending_invite", None)
         controller = SippyCallController(leg, self)
-        controller.on_connected(str(req.getBody()) if req.getBody() else None)
+        body = str(req.getBody()) if req and req.getBody() else None
+        controller.on_connected(body)
+        return True
+
+    async def reject_inbound(self, leg_id: str, code: int = 603, reason: str = "Decline") -> bool:
+        """Reject a previously-surfaced inbound INVITE with a SIP error."""
+        leg = self._legs.pop(leg_id, None)
+        if not leg or leg.direction != "inbound":
+            return False
+        logger.info(f"  ⛔ Rejecting inbound leg {leg_id}: {code} {reason}")
+        # Real SIP rejection would go through Sippy here; we just drop the leg
+        # in stub mode so callers see the call terminate.
+        return True
 
     def _handle_incoming_bye(self, req, sip_t):
         """Handle incoming BYE — tear down call leg."""
diff --git a/dashboard/src/lib/api.ts b/dashboard/src/lib/api.ts
index bfd71fe..0cb2e41 100644
--- a/dashboard/src/lib/api.ts
+++ b/dashboard/src/lib/api.ts
@@ -1,4 +1,13 @@
-import type { CallSummary, DeviceStatus, GatewayEvent, GatewayStatus, HealthStatus } from './types';
+import type {
+	CallHistoryRow,
+	CallSummary,
+	DeviceStatus,
+	GatewayEvent,
+	GatewayStatus,
+	HealthStatus,
+	RoutingRule,
+	TranscriptRow,
+} from './types';
 
 async function get<T>(path: string): Promise<T> {
 	const res = await fetch(path);
@@ -27,6 +36,67 @@ export async function hangupCall(callId: string): Promise<void> {
 	if (!res.ok) throw new Error(`${res.status} ${res.statusText}`);
 }
 
+export async function fetchCallHistory(
+	limit = 50,
+	offset = 0,
+): Promise<CallHistoryRow[]> {
+	const params = new URLSearchParams({ limit: String(limit), offset: String(offset) });
+	return get<CallHistoryRow[]>(`/api/calls/history?${params}`);
+}
+
+export async function fetchCallRecord(callId: string): Promise<CallHistoryRow> {
+	return get<CallHistoryRow>(`/api/calls/${callId}/record`);
+}
+
+export async function fetchTranscript(callId: string): Promise<TranscriptRow[]> {
+	return get<TranscriptRow[]>(`/api/calls/${callId}/transcript`);
+}
+
+export function recordingUrl(callId: string): string {
+	return `/api/calls/${callId}/recording`;
+}
+
+export async function fetchRoutingRules(): Promise<RoutingRule[]> {
+	return get<RoutingRule[]>('/api/routing/rules');
+}
+
+export async function createRoutingRule(rule: Partial<RoutingRule>): Promise<RoutingRule> {
+	const res = await fetch('/api/routing/rules', {
+		method: 'POST',
+		headers: { 'Content-Type': 'application/json' },
+		body: JSON.stringify(rule),
+	});
+	if (!res.ok) throw new Error(`${res.status} ${res.statusText}`);
+	return res.json() as Promise<RoutingRule>;
+}
+
+export async function updateRoutingRule(
+	ruleId: string,
+	patch: Partial<RoutingRule>,
+): Promise<RoutingRule> {
+	const res = await fetch(`/api/routing/rules/${ruleId}`, {
+		method: 'PUT',
+		headers: { 'Content-Type': 'application/json' },
+		body: JSON.stringify(patch),
+	});
+	if (!res.ok) throw new Error(`${res.status} ${res.statusText}`);
+	return res.json() as Promise<RoutingRule>;
+}
+
+export async function deleteRoutingRule(ruleId: string): Promise<void> {
+	const res = await fetch(`/api/routing/rules/${ruleId}`, { method: 'DELETE' });
+	if (!res.ok) throw new Error(`${res.status} ${res.statusText}`);
+}
+
+export async function setDeviceDnd(deviceId: string, enabled: boolean): Promise<void> {
+	const res = await fetch(`/api/routing/devices/${deviceId}/dnd`, {
+		method: 'PATCH',
+		headers: { 'Content-Type': 'application/json' },
+		body: JSON.stringify({ enabled }),
+	});
+	if (!res.ok) throw new Error(`${res.status} ${res.statusText}`);
+}
+
 export function connectEventStream(
 	onEvent: (e: GatewayEvent) => void,
 	onClose: () => void,
diff --git a/dashboard/src/lib/types.ts b/dashboard/src/lib/types.ts
index f51ff1b..4a51835 100644
--- a/dashboard/src/lib/types.ts
+++ b/dashboard/src/lib/types.ts
@@ -72,3 +72,65 @@ export interface GatewayEvent {
 	data: Record<string, unknown>;
 	message: string;
 }
+
+export interface CallHistoryRow {
+	id: string;
+	direction: string;
+	remote_number: string;
+	status: string;
+	mode: string;
+	intent?: string;
+	started_at?: string;
+	ended_at?: string;
+	duration: number;
+	hold_time: number;
+	device_used?: string;
+	summary?: string;
+}
+
+export interface TranscriptRow {
+	seq: number;
+	t_offset_ms: number;
+	speaker: string;
+	text: string;
+	confidence?: number;
+}
+
+export type RoutingActionType =
+	| 'ring_device'
+	| 'ring_chain'
+	| 'take_message'
+	| 'reject'
+	| 'dnd';
+
+export interface TimeRange {
+	start: string;
+	end: string;
+	tz: string;
+	days: number[];
+}
+
+export interface RoutingMatch {
+	caller_pattern?: string | null;
+	dnis?: string | null;
+	time_range?: TimeRange | null;
+}
+
+export interface RoutingAction {
+	type: RoutingActionType;
+	device_id?: string | null;
+	device_ids: string[];
+	ring_timeout: number;
+	message?: string | null;
+}
+
+export interface RoutingRule {
+	id: string;
+	name: string;
+	priority: number;
+	enabled: boolean;
+	match: RoutingMatch;
+	action: RoutingAction;
+	created_at?: string;
+	updated_at?: string;
+}
diff --git a/dashboard/src/routes/+layout.svelte b/dashboard/src/routes/+layout.svelte
index c1d4040..3760e07 100644
--- a/dashboard/src/routes/+layout.svelte
+++ b/dashboard/src/routes/+layout.svelte
@@ -42,7 +42,11 @@
 		return () => mq.removeEventListener('change', onSystemChange);
 	});
 
-	const nav = [{ href: '/', label: 'Dashboard' }];
+	const nav = [
+		{ href: '/', label: 'Dashboard' },
+		{ href: '/history', label: 'History' },
+		{ href: '/routing', label: 'Routing' },
+	];
 </script>
 
 <div class="min-h-screen bg-slate-50 dark:bg-gray-950 text-gray-900 dark:text-gray-100">
diff --git a/dashboard/src/routes/calls/[call_id]/+page.svelte b/dashboard/src/routes/calls/[call_id]/+page.svelte
new file mode 100644
index 0000000..84267e3
--- /dev/null
+++ b/dashboard/src/routes/calls/[call_id]/+page.svelte
@@ -0,0 +1,80 @@
+<script lang="ts">
+	import { onMount } from 'svelte';
+	import { page } from '$app/stores';
+	import { fetchCallRecord, fetchTranscript, recordingUrl } from '$lib/api';
+	import type { CallHistoryRow, TranscriptRow } from '$lib/types';
+
+	let record = $state<CallHistoryRow | null>(null);
+	let transcript = $state<TranscriptRow[]>([]);
+	let audioEl: HTMLAudioElement | null = null;
+	let loading = $state(true);
+	let error = $state<string | null>(null);
+
+	const callId = $derived($page.params.call_id);
+
+	onMount(async () => {
+		try {
+			record = await fetchCallRecord(callId);
+			transcript = await fetchTranscript(callId);
+		} catch (e) {
+			error = e instanceof Error ? e.message : String(e);
+		} finally {
+			loading = false;
+		}
+	});
+
+	function seekTo(ms: number) {
+		if (audioEl) {
+			audioEl.currentTime = ms / 1000;
+			audioEl.play();
+		}
+	}
+</script>
+
+<a href="/history" class="text-sm text-orange-600 hover:underline">← Back to history</a>
+
+{#if loading}
+	<div class="text-sm text-gray-500 mt-4">Loading…</div>
+{:else if error}
+	<div class="text-sm text-red-500 mt-4">Failed: {error}</div>
+{:else if record}
+	<header class="mt-4 mb-4">
+		<h1 class="text-xl font-semibold font-mono">{record.remote_number}</h1>
+		<div class="text-sm text-gray-500">
+			{record.direction} · {record.mode} · {record.status} ·
+			{record.duration}s
+			{#if record.intent}<span> · {record.intent}</span>{/if}
+		</div>
+	</header>
+
+	<section class="mb-6">
+		<audio
+			bind:this={audioEl}
+			controls
+			preload="metadata"
+			class="w-full"
+			src={recordingUrl(callId)}
+		></audio>
+	</section>
+
+	<section>
+		<h2 class="text-sm uppercase text-gray-500 mb-2">Transcript</h2>
+		{#if transcript.length === 0}
+			<div class="text-sm text-gray-500">No transcript stored.</div>
+		{:else}
+			<ul class="space-y-1">
+				{#each transcript as chunk}
+					<li>
+						<button
+							class="text-left w-full px-2 py-1.5 rounded hover:bg-gray-100 dark:hover:bg-gray-800"
+							onclick={() => seekTo(chunk.t_offset_ms)}
+						>
+							<span class="text-xs uppercase text-gray-500 mr-2">{chunk.speaker}</span>
+							<span>{chunk.text}</span>
+						</button>
+					</li>
+				{/each}
+			</ul>
+		{/if}
+	</section>
+{/if}
diff --git a/dashboard/src/routes/history/+page.svelte b/dashboard/src/routes/history/+page.svelte
new file mode 100644
index 0000000..3bb82ce
--- /dev/null
+++ b/dashboard/src/routes/history/+page.svelte
@@ -0,0 +1,76 @@
+<script lang="ts">
+	import { onMount } from 'svelte';
+	import { fetchCallHistory } from '$lib/api';
+	import type { CallHistoryRow } from '$lib/types';
+
+	let rows = $state<CallHistoryRow[]>([]);
+	let loading = $state(true);
+	let error = $state<string | null>(null);
+
+	function fmtDuration(s: number): string {
+		const m = Math.floor(s / 60);
+		const sec = s % 60;
+		return `${m}:${String(sec).padStart(2, '0')}`;
+	}
+
+	function fmtDate(iso?: string): string {
+		if (!iso) return '—';
+		const d = new Date(iso);
+		return d.toLocaleString();
+	}
+
+	onMount(async () => {
+		try {
+			rows = await fetchCallHistory(100, 0);
+		} catch (e) {
+			error = e instanceof Error ? e.message : String(e);
+		} finally {
+			loading = false;
+		}
+	});
+</script>
+
+<h1 class="text-xl font-semibold mb-4">Call History</h1>
+
+{#if loading}
+	<div class="text-sm text-gray-500">Loading…</div>
+{:else if error}
+	<div class="text-sm text-red-500">Failed to load history: {error}</div>
+{:else if rows.length === 0}
+	<div class="text-sm text-gray-500">No calls yet.</div>
+{:else}
+	<div class="overflow-x-auto rounded border border-gray-200 dark:border-gray-800">
+		<table class="w-full text-sm">
+			<thead class="bg-gray-50 dark:bg-gray-900 text-left text-xs uppercase text-gray-500">
+				<tr>
+					<th class="px-3 py-2">When</th>
+					<th class="px-3 py-2">Number</th>
+					<th class="px-3 py-2">Dir</th>
+					<th class="px-3 py-2">Mode</th>
+					<th class="px-3 py-2">Status</th>
+					<th class="px-3 py-2">Duration</th>
+					<th class="px-3 py-2">Hold</th>
+					<th class="px-3 py-2">Intent</th>
+				</tr>
+			</thead>
+			<tbody>
+				{#each rows as row}
+					<tr class="border-t border-gray-100 dark:border-gray-800 hover:bg-gray-50 dark:hover:bg-gray-900">
+						<td class="px-3 py-2">
+							<a class="text-orange-600 hover:underline" href={`/calls/${row.id}`}>
+								{fmtDate(row.started_at)}
+							</a>
+						</td>
+						<td class="px-3 py-2 font-mono">{row.remote_number}</td>
+						<td class="px-3 py-2">{row.direction}</td>
+						<td class="px-3 py-2">{row.mode}</td>
+						<td class="px-3 py-2">{row.status}</td>
+						<td class="px-3 py-2">{fmtDuration(row.duration)}</td>
+						<td class="px-3 py-2">{fmtDuration(row.hold_time)}</td>
+						<td class="px-3 py-2 max-w-xs truncate">{row.intent ?? ''}</td>
+					</tr>
+				{/each}
+			</tbody>
+		</table>
+	</div>
+{/if}
diff --git a/dashboard/src/routes/routing/+page.svelte b/dashboard/src/routes/routing/+page.svelte
new file mode 100644
index 0000000..e58fd37
--- /dev/null
+++ b/dashboard/src/routes/routing/+page.svelte
@@ -0,0 +1,219 @@
+<script lang="ts">
+	import { onMount } from 'svelte';
+	import {
+		createRoutingRule,
+		deleteRoutingRule,
+		fetchDevices,
+		fetchRoutingRules,
+		setDeviceDnd,
+		updateRoutingRule,
+	} from '$lib/api';
+	import type { DeviceStatus, RoutingAction, RoutingActionType, RoutingRule } from '$lib/types';
+
+	let rules = $state<RoutingRule[]>([]);
+	let devices = $state<DeviceStatus[]>([]);
+	let loading = $state(true);
+	let error = $state<string | null>(null);
+
+	let draft = $state({
+		name: '',
+		priority: 100,
+		caller_pattern: '',
+		dnis: '',
+		action_type: 'ring_chain' as RoutingActionType,
+		device_id: '',
+		ring_timeout: 25,
+		message: '',
+	});
+
+	const actionTypes: RoutingActionType[] = [
+		'ring_device',
+		'ring_chain',
+		'take_message',
+		'reject',
+		'dnd',
+	];
+
+	async function refresh() {
+		try {
+			[rules, devices] = await Promise.all([fetchRoutingRules(), fetchDevices()]);
+		} catch (e) {
+			error = e instanceof Error ? e.message : String(e);
+		} finally {
+			loading = false;
+		}
+	}
+
+	onMount(refresh);
+
+	async function addRule() {
+		if (!draft.name.trim()) return;
+		const action: RoutingAction = {
+			type: draft.action_type,
+			device_id: draft.action_type === 'ring_device' ? draft.device_id || null : null,
+			device_ids: [],
+			ring_timeout: draft.ring_timeout,
+			message: draft.message || null,
+		};
+		try {
+			await createRoutingRule({
+				name: draft.name,
+				priority: draft.priority,
+				enabled: true,
+				match: {
+					caller_pattern: draft.caller_pattern || null,
+					dnis: draft.dnis || null,
+					time_range: null,
+				},
+				action,
+			});
+			draft = {
+				name: '',
+				priority: 100,
+				caller_pattern: '',
+				dnis: '',
+				action_type: 'ring_chain',
+				device_id: '',
+				ring_timeout: 25,
+				message: '',
+			};
+			await refresh();
+		} catch (e) {
+			error = e instanceof Error ? e.message : String(e);
+		}
+	}
+
+	async function toggleEnabled(rule: RoutingRule) {
+		await updateRoutingRule(rule.id, { enabled: !rule.enabled });
+		await refresh();
+	}
+
+	async function removeRule(rule: RoutingRule) {
+		if (!confirm(`Delete rule "${rule.name}"?`)) return;
+		await deleteRoutingRule(rule.id);
+		await refresh();
+	}
+
+	async function toggleDnd(device: DeviceStatus, enabled: boolean) {
+		await setDeviceDnd(device.id, enabled);
+		await refresh();
+	}
+</script>
+
+<h1 class="text-xl font-semibold mb-4">Routing Rules</h1>
+
+{#if error}
+	<div class="text-sm text-red-500 mb-4">{error}</div>
+{/if}
+
+<section class="mb-8">
+	<h2 class="text-sm uppercase text-gray-500 mb-2">Devices · DND</h2>
+	{#if devices.length === 0}
+		<div class="text-sm text-gray-500">No devices registered.</div>
+	{:else}
+		<ul class="space-y-1">
+			{#each devices as d}
+				<li class="flex items-center gap-3 text-sm">
+					<span class="font-mono">{d.name}</span>
+					<span class="text-gray-500">({d.type})</span>
+					<label class="ml-auto flex items-center gap-2">
+						<input
+							type="checkbox"
+							onchange={(e) => toggleDnd(d, (e.target as HTMLInputElement).checked)}
+						/>
+						<span>DND</span>
+					</label>
+				</li>
+			{/each}
+		</ul>
+	{/if}
+</section>
+
+<section class="mb-8">
+	<h2 class="text-sm uppercase text-gray-500 mb-2">Add Rule</h2>
+	<div class="grid grid-cols-2 gap-2 max-w-2xl">
+		<input class="px-2 py-1 border rounded" placeholder="Name" bind:value={draft.name} />
+		<input
+			class="px-2 py-1 border rounded"
+			type="number"
+			placeholder="Priority"
+			bind:value={draft.priority}
+		/>
+		<input
+			class="px-2 py-1 border rounded"
+			placeholder="Caller pattern (e.g. +1800*)"
+			bind:value={draft.caller_pattern}
+		/>
+		<input class="px-2 py-1 border rounded" placeholder="DNIS" bind:value={draft.dnis} />
+		<select class="px-2 py-1 border rounded" bind:value={draft.action_type}>
+			{#each actionTypes as t}
+				<option value={t}>{t}</option>
+			{/each}
+		</select>
+		{#if draft.action_type === 'ring_device'}
+			<select class="px-2 py-1 border rounded" bind:value={draft.device_id}>
+				<option value="">— device —</option>
+				{#each devices as d}
+					<option value={d.id}>{d.name}</option>
+				{/each}
+			</select>
+		{:else}
+			<input
+				class="px-2 py-1 border rounded"
+				type="number"
+				placeholder="Ring timeout"
+				bind:value={draft.ring_timeout}
+			/>
+		{/if}
+		<input
+			class="px-2 py-1 border rounded col-span-2"
+			placeholder="Optional message (for reject)"
+			bind:value={draft.message}
+		/>
+	</div>
+	<button class="mt-2 px-3 py-1.5 rounded bg-orange-600 text-white" onclick={addRule}>
+		Add rule
+	</button>
+</section>
+
+<section>
+	<h2 class="text-sm uppercase text-gray-500 mb-2">Rules</h2>
+	{#if loading}
+		<div class="text-sm text-gray-500">Loading…</div>
+	{:else if rules.length === 0}
+		<div class="text-sm text-gray-500">No rules yet.</div>
+	{:else}
+		<table class="w-full text-sm">
+			<thead class="text-left text-xs uppercase text-gray-500">
+				<tr>
+					<th class="px-2 py-1">Pri</th>
+					<th class="px-2 py-1">Name</th>
+					<th class="px-2 py-1">Caller</th>
+					<th class="px-2 py-1">DNIS</th>
+					<th class="px-2 py-1">Action</th>
+					<th class="px-2 py-1">Enabled</th>
+					<th class="px-2 py-1"></th>
+				</tr>
+			</thead>
+			<tbody>
+				{#each rules as rule}
+					<tr class="border-t border-gray-100 dark:border-gray-800">
+						<td class="px-2 py-1 font-mono">{rule.priority}</td>
+						<td class="px-2 py-1">{rule.name}</td>
+						<td class="px-2 py-1 font-mono">{rule.match.caller_pattern ?? ''}</td>
+						<td class="px-2 py-1 font-mono">{rule.match.dnis ?? ''}</td>
+						<td class="px-2 py-1">{rule.action.type}</td>
+						<td class="px-2 py-1">
+							<button onclick={() => toggleEnabled(rule)}>
+								{rule.enabled ? '✓' : '✗'}
+							</button>
+						</td>
+						<td class="px-2 py-1">
+							<button class="text-red-500" onclick={() => removeRule(rule)}>delete</button>
+						</td>
+					</tr>
+				{/each}
+			</tbody>
+		</table>
+	{/if}
+</section>
diff --git a/db/database.py b/db/database.py
index f829049..e4d7377 100644
--- a/db/database.py
+++ b/db/database.py
@@ -8,6 +8,7 @@ from datetime import datetime
 
 from sqlalchemy import (
     JSON,
+    Boolean,
     Column,
     DateTime,
     Float,
@@ -111,6 +112,7 @@ class Device(Base):
     priority = Column(Integer, default=10)  # Routing priority (lower = higher priority)
     is_online = Column(String, default="false")
     capabilities = Column(JSON, default=list)  # ["voice", "video", "sms"]
+    dnd = Column(Boolean, default=False, nullable=False)
     last_seen = Column(DateTime, nullable=True)
     created_at = Column(DateTime, default=func.now())
     updated_at = Column(DateTime, default=func.now(), onupdate=func.now())
@@ -119,6 +121,55 @@ class Device(Base):
         return f"<Device {self.id} {self.name} ({self.type})>"
 
 
+class RoutingRuleRecord(Base):
+    __tablename__ = "routing_rules"
+
+    id = Column(String, primary_key=True)
+    name = Column(String, nullable=False)
+    priority = Column(Integer, default=100, nullable=False)  # lower runs first
+    enabled = Column(Boolean, default=True, nullable=False)
+    match = Column(JSON, nullable=False)  # caller_pattern, dnis, time_range, days
+    action = Column(JSON, nullable=False)  # {type, ...}
+    created_at = Column(DateTime, default=func.now())
+    updated_at = Column(DateTime, default=func.now(), onupdate=func.now())
+
+    def __repr__(self) -> str:
+        return f"<RoutingRule {self.id} {self.name} p={self.priority}>"
+
+
+class TranscriptChunk(Base):
+    __tablename__ = "transcript_chunks"
+
+    id = Column(String, primary_key=True)
+    call_id = Column(String, index=True, nullable=False)
+    seq = Column(Integer, nullable=False)
+    t_offset_ms = Column(Integer, default=0)  # offset from call start
+    speaker = Column(String, default="unknown")  # caller / agent / receptionist / unknown
+    text = Column(Text, nullable=False)
+    confidence = Column(Float, nullable=True)
+    created_at = Column(DateTime, default=func.now())
+
+    def __repr__(self) -> str:
+        return f"<TranscriptChunk {self.call_id}#{self.seq}>"
+
+
+class RecordingRecord(Base):
+    __tablename__ = "recordings"
+
+    id = Column(String, primary_key=True)
+    call_id = Column(String, index=True, nullable=False)
+    path = Column(String, nullable=False)
+    format = Column(String, default="wav")
+    duration_s = Column(Float, default=0.0)
+    size_bytes = Column(Integer, default=0)
+    channels = Column(Integer, default=1)
+    started_at = Column(DateTime, default=func.now())
+    ended_at = Column(DateTime, nullable=True)
+
+    def __repr__(self) -> str:
+        return f"<Recording {self.id} call={self.call_id} {self.path}>"
+
+
 # ============================================================
 # Engine & Session
 # ============================================================
diff --git a/main.py b/main.py
index 2b9d089..53fd3ef 100644
--- a/main.py
+++ b/main.py
@@ -18,7 +18,7 @@ from contextlib import asynccontextmanager
 from fastapi import FastAPI
 from fastapi.staticfiles import StaticFiles
 
-from api import calls, call_flows, devices, websocket
+from api import call_flows, call_history, calls, devices, routing, websocket
 from config import get_settings
 from core.gateway import AIPSTNGateway
 from db.database import close_db, init_db
@@ -114,6 +114,7 @@ async def lifespan(app: FastAPI):
     recording_svc = RecordingService()
     await recording_svc.start()
     app.state.recording_service = recording_svc
+    gateway._recording_service = recording_svc
 
     analytics_svc = CallAnalytics()
     app.state.analytics_service = analytics_svc
@@ -171,10 +172,22 @@ app = FastAPI(
 
 # === API Routes ===
 app.include_router(calls.router, prefix="/api/calls", tags=["Calls"])
+app.include_router(call_history.router, prefix="/api/calls", tags=["Call History"])
 app.include_router(call_flows.router, prefix="/api/call-flows", tags=["Call Flows"])
 app.include_router(devices.router, prefix="/api/devices", tags=["Devices"])
+app.include_router(routing.router, prefix="/api/routing", tags=["Routing"])
 app.include_router(websocket.router, prefix="/ws", tags=["WebSocket"])
 
+# === Dashboard (built SvelteKit static) ===
+import os as _os
+_dashboard_build = _os.path.join(_os.path.dirname(__file__), "dashboard", "build")
+if _os.path.isdir(_dashboard_build):
+    app.mount(
+        "/dashboard",
+        StaticFiles(directory=_dashboard_build, html=True),
+        name="dashboard",
+    )
+
 
 # === Root Endpoint ===
 @app.get("/", tags=["System"])
diff --git a/models/call.py b/models/call.py
index 3c03688..785e795 100644
--- a/models/call.py
+++ b/models/call.py
@@ -31,6 +31,7 @@ class CallMode(str, Enum):
     DIRECT = "direct"  # Call and connect immediately
     HOLD_SLAYER = "hold_slayer"  # Navigate IVR, wait on hold, transfer when human
     AI_ASSISTED = "ai_assisted"  # Connect with transcription, recording, noise cancel
+    RECEPTIONIST = "receptionist"  # AI screens inbound caller, then routes or takes a message
 
 
 class AudioClassification(str, Enum):
diff --git a/models/device.py b/models/device.py
index 3de5a19..641b538 100644
--- a/models/device.py
+++ b/models/device.py
@@ -38,6 +38,7 @@ class Device(DeviceBase):
 
     id: str
     is_online: bool = False
+    dnd: bool = False
     last_seen: Optional[datetime] = None
     created_at: Optional[datetime] = None
     updated_at: Optional[datetime] = None
@@ -45,6 +46,8 @@ class Device(DeviceBase):
     @property
     def can_receive_call(self) -> bool:
         """Can this device receive a call right now?"""
+        if self.dnd:
+            return False
         if self.type in (DeviceType.SIP_PHONE, DeviceType.SOFTPHONE, DeviceType.WEBRTC):
             return self.is_online and self.sip_uri is not None
         if self.type == DeviceType.CELL:
diff --git a/models/events.py b/models/events.py
index d825539..3df66e8 100644
--- a/models/events.py
+++ b/models/events.py
@@ -32,6 +32,19 @@ class EventType(str, Enum):
     # Audio
     AUDIO_CLASSIFIED = "audio.classified"
     TRANSCRIPT_CHUNK = "audio.transcript_chunk"
+    SPEAK_PLAYED = "audio.speak_played"
+
+    # AI Receptionist
+    RECEPTIONIST_GREETING = "receptionist.greeting"
+    RECEPTIONIST_LISTENING = "receptionist.listening"
+    RECEPTIONIST_CAPTURED_INTENT = "receptionist.captured_intent"
+    RECEPTIONIST_ROUTING = "receptionist.routing"
+    RECEPTIONIST_MESSAGE_SAVED = "receptionist.message_saved"
+    RECEPTIONIST_REJECTED = "receptionist.rejected"
+
+    # Routing
+    ROUTING_RULE_MATCHED = "routing.rule_matched"
+    ROUTING_DEVICE_DND = "routing.device_dnd"
 
     # Device
     DEVICE_REGISTERED = "device.registered"
diff --git a/models/routing.py b/models/routing.py
new file mode 100644
index 0000000..39f20f4
--- /dev/null
+++ b/models/routing.py
@@ -0,0 +1,84 @@
+"""
+Routing rule models — Smart routing for inbound calls.
+
+Rules are evaluated in priority order (lower first). The first enabled
+rule whose match clause is satisfied wins, and its action is returned
+to the receptionist / gateway as a routing decision.
+"""
+
+from datetime import datetime
+from enum import Enum
+from typing import Optional
+
+from pydantic import BaseModel, Field
+
+
+class RoutingActionType(str, Enum):
+    RING_DEVICE = "ring_device"  # Ring a single device
+    RING_CHAIN = "ring_chain"  # Ring a chain of devices (priority order)
+    TAKE_MESSAGE = "take_message"  # Skip the ring, go straight to voicemail
+    REJECT = "reject"  # Decline the call (busy / 603)
+    DND = "dnd"  # Do Not Disturb — also reject, but tagged for analytics
+
+
+class TimeRange(BaseModel):
+    """A recurring time-of-day window."""
+
+    start: str  # "HH:MM"
+    end: str  # "HH:MM" (may wrap past midnight if end < start)
+    tz: str = "UTC"
+    days: list[int] = Field(default_factory=lambda: [0, 1, 2, 3, 4, 5, 6])  # 0=Mon..6=Sun
+
+
+class RoutingMatch(BaseModel):
+    """Conditions a call must satisfy to match a rule."""
+
+    caller_pattern: Optional[str] = None  # glob, e.g. "+1800*"
+    dnis: Optional[str] = None  # DID dialed (exact match)
+    time_range: Optional[TimeRange] = None  # only fires inside this window
+
+
+class RoutingAction(BaseModel):
+    """What to do when a rule matches."""
+
+    type: RoutingActionType
+    device_id: Optional[str] = None  # for RING_DEVICE
+    device_ids: list[str] = Field(default_factory=list)  # for RING_CHAIN
+    ring_timeout: int = 25  # seconds per device
+    message: Optional[str] = None  # optional TTS string for REJECT/DND
+
+
+class RoutingRule(BaseModel):
+    id: str
+    name: str
+    priority: int = 100
+    enabled: bool = True
+    match: RoutingMatch = Field(default_factory=RoutingMatch)
+    action: RoutingAction
+    created_at: Optional[datetime] = None
+    updated_at: Optional[datetime] = None
+
+
+class RoutingRuleCreate(BaseModel):
+    name: str
+    priority: int = 100
+    enabled: bool = True
+    match: RoutingMatch = Field(default_factory=RoutingMatch)
+    action: RoutingAction
+
+
+class RoutingRuleUpdate(BaseModel):
+    name: Optional[str] = None
+    priority: Optional[int] = None
+    enabled: Optional[bool] = None
+    match: Optional[RoutingMatch] = None
+    action: Optional[RoutingAction] = None
+
+
+class RoutingDecision(BaseModel):
+    """Result of evaluating the routing rules for an inbound call."""
+
+    matched_rule_id: Optional[str] = None
+    matched_rule_name: Optional[str] = None
+    action: RoutingAction
+    reason: str = ""
diff --git a/services/call_persistence.py b/services/call_persistence.py
new file mode 100644
index 0000000..393954a
--- /dev/null
+++ b/services/call_persistence.py
@@ -0,0 +1,70 @@
+"""
+Call Persistence — Writes completed calls and their transcript chunks
+to the database when CallManager.end_call() fires.
+"""
+
+import logging
+import uuid
+from datetime import datetime
+
+from db.database import CallRecord, TranscriptChunk, get_session_factory
+from models.call import ActiveCall, CallStatus
+
+logger = logging.getLogger(__name__)
+
+
+async def persist_call_on_end(call: ActiveCall, final_status: CallStatus) -> None:
+    """Insert a CallRecord and any transcript chunks for `call`.
+
+    Wired into CallManager via _on_call_ended in gateway.start().
+    """
+    try:
+        async with get_session_factory()() as session:
+            record = CallRecord(
+                id=call.id,
+                direction=call.direction,
+                remote_number=call.remote_number,
+                status=final_status.value,
+                mode=call.mode.value,
+                intent=call.intent,
+                started_at=call.started_at,
+                ended_at=datetime.now(),
+                duration=int(call.duration),
+                hold_time=int(call.hold_time),
+                device_used=call.device,
+                call_flow_id=call.call_flow_id,
+                classification_timeline=[
+                    {
+                        "timestamp": c.timestamp,
+                        "audio_type": c.audio_type.value,
+                        "confidence": c.confidence,
+                    }
+                    for c in call.classification_history
+                ],
+                metadata_={"services": list(call.services)},
+            )
+            session.add(record)
+
+            # Each transcript chunk gets its own row with a sequence number
+            # so the dashboard can render them in order with click-to-seek.
+            for seq, text in enumerate(call.transcript_chunks):
+                speaker = "unknown"
+                payload = text
+                if ":" in text:
+                    head, rest = text.split(":", 1)
+                    head = head.strip().lower()
+                    if head in {"caller", "agent", "receptionist", "caller_message"}:
+                        speaker = head if head != "caller_message" else "caller"
+                        payload = rest.strip()
+                session.add(TranscriptChunk(
+                    id=f"tc_{uuid.uuid4().hex[:10]}",
+                    call_id=call.id,
+                    seq=seq,
+                    t_offset_ms=0,
+                    speaker=speaker,
+                    text=payload,
+                ))
+
+            await session.commit()
+    except Exception as e:
+        logger.warning(f"Could not persist call {call.id}: {e}")
diff --git a/services/hold_slayer.py b/services/hold_slayer.py
index e6fa2cc..1eee29b 100644
--- a/services/hold_slayer.py
+++ b/services/hold_slayer.py
@@ -24,6 +24,7 @@ from models.call_flow import ActionType, CallFlow, CallFlowStep
 from models.events import EventType, GatewayEvent
 from services.audio_classifier import AudioClassifier
 from services.transcription import TranscriptionService
+from services.tts import TTSService
 
 logger = logging.getLogger(__name__)
 
@@ -68,6 +69,7 @@ class HoldSlayerService:
         classifier: AudioClassifier,
         transcription: TranscriptionService,
         settings: Settings,
+        tts: Optional[TTSService] = None,
     ):
         self.gateway = gateway
         self.call_manager = call_manager
@@ -75,6 +77,7 @@ class HoldSlayerService:
         self.classifier = classifier
         self.transcription = transcription
         self.settings = settings
+        self.tts = tts
 
     async def run(
         self,
@@ -257,10 +260,7 @@ class HoldSlayerService:
                 current_step_id = step.next_step
 
             elif step.action == ActionType.SPEAK:
-                # Say something into the call (TTS)
-                # TODO: Implement TTS integration
-                logger.info(f"🗣️ Would say: '{step.action_value}' (TTS not yet implemented)")
-                await asyncio.sleep(3.0)
+                await self._speak(call, sip_leg_id, step.action_value or "")
                 current_step_id = step.next_step
 
             elif step.action == ActionType.TRANSFER:
@@ -715,3 +715,53 @@ class HoldSlayerService:
             logger.error(f"Failed to load call flow '{flow_id}': {e}")
 
         return None
+
+    async def _speak(self, call: ActiveCall, sip_leg_id: str, text: str) -> bool:
+        """
+        Synthesize `text` via TTS and play it into the call leg.
+
+        Falls back to a brief sleep if TTS is unavailable so a SPEAK step
+        doesn't block the flow indefinitely.
+        """
+        if not text.strip():
+            return False
+
+        if not self.tts or not getattr(self.gateway, "media_pipeline", None):
+            logger.warning(f"🗣️ TTS unavailable, skipping SPEAK: '{text[:60]}'")
+            await asyncio.sleep(2.0)
+            return False
+
+        import os
+        import tempfile
+
+        fd, tmp_path = tempfile.mkstemp(suffix=".wav", prefix=f"speak_{call.id}_")
+        os.close(fd)
+
+        try:
+            ok = await self.tts.synthesize_to_file(text, tmp_path)
+            if not ok:
+                logger.warning(f"🗣️ TTS synthesis returned no audio for: '{text[:60]}'")
+                return False
+
+            logger.info(f"🗣️ Speaking: '{text[:80]}'")
+            await self.gateway.media_pipeline.play_wav(sip_leg_id, tmp_path)
+
+            # Publish event so the dashboard/transcript shows what we said.
+            try:
+                await self.gateway.event_bus.publish(
+                    GatewayEvent(
+                        type=EventType.SPEAK_PLAYED,
+                        call_id=call.id,
+                        data={"text": text},
+                        message=f"Played TTS: {text[:80]}",
+                    )
+                )
+            except Exception:
+                pass
+
+            return True
+        finally:
+            try:
+                os.unlink(tmp_path)
+            except OSError:
+                pass
diff --git a/services/receptionist.py b/services/receptionist.py
new file mode 100644
index 0000000..a27e827
--- /dev/null
+++ b/services/receptionist.py
@@ -0,0 +1,345 @@
+"""
+AI Receptionist — Screens inbound calls, then routes or takes a message.
+
+State machine:
+  GREET    → TTS greeting plays into the call leg
+  LISTEN   → buffer audio from the leg's tap until end-of-utterance
+  CLASSIFY → LLM extracts intent, urgency, recommended action
+  DECIDE   → combine LLM recommendation with the routing decision
+             (rules win on conflict)
+  RING     → ring_chain devices; bridge on pickup
+  RECORD   → TTS prompt + WAV record up to message_max_seconds; transcribe
+             and notify
+"""
+
+import asyncio
+import logging
+import time as _time
+import uuid
+from datetime import datetime
+from pathlib import Path
+from typing import Optional
+
+from models.call import ActiveCall, CallStatus
+from models.events import EventType, GatewayEvent
+from models.routing import RoutingAction, RoutingActionType, RoutingDecision
+
+logger = logging.getLogger(__name__)
+
+
+class ReceptionistService:
+    """Drives the receptionist state machine for a single inbound call."""
+
+    def __init__(self, gateway):
+        self.gateway = gateway
+        self.settings = gateway.settings.receptionist
+
+    async def handle(
+        self,
+        call: ActiveCall,
+        sip_leg_id: str,
+        routing_decision: Optional[RoutingDecision] = None,
+    ) -> None:
+        """Run the full receptionist flow for an inbound call."""
+        try:
+            await self._greet(call, sip_leg_id)
+
+            transcript = await self._listen(call, sip_leg_id)
+            if transcript:
+                call.transcript_chunks.append(f"caller: {transcript}")
+                await self.gateway.event_bus.publish(GatewayEvent(
+                    type=EventType.TRANSCRIPT_CHUNK,
+                    call_id=call.id,
+                    data={"text": transcript, "speaker": "caller"},
+                    message=f"📝 caller: {transcript[:80]}",
+                ))
+
+            classification = await self._classify(call, transcript, routing_decision)
+            call.intent = classification.get("intent")
+
+            await self.gateway.event_bus.publish(GatewayEvent(
+                type=EventType.RECEPTIONIST_CAPTURED_INTENT,
+                call_id=call.id,
+                data=classification,
+                message=f"Intent: {classification.get('intent', '?')}",
+            ))
+
+            action = self._decide(routing_decision, classification)
+
+            await self.gateway.event_bus.publish(GatewayEvent(
+                type=EventType.RECEPTIONIST_ROUTING,
+                call_id=call.id,
+                data={"action": action.type.value},
+                message=f"Routing decision: {action.type.value}",
+            ))
+
+            if action.type in (RoutingActionType.REJECT, RoutingActionType.DND):
+                if action.message:
+                    await self._speak(call, sip_leg_id, action.message)
+                await self._hangup(call, sip_leg_id)
+                return
+
+            if action.type in (RoutingActionType.RING_DEVICE, RoutingActionType.RING_CHAIN):
+                devices = self._resolve_device_list(action, classification)
+                if not devices:
+                    logger.info("Receptionist: no devices to ring, falling back to message")
+                    await self._take_message(call, sip_leg_id)
+                    return
+
+                await self._speak(
+                    call, sip_leg_id, "One moment, I'll connect you now."
+                )
+                answered = await self.gateway._routing.ring_chain(
+                    call.id, devices, action.ring_timeout
+                )
+                if answered:
+                    return  # Bridged to a device — receptionist done
+                # Nobody home — take a message
+                await self._take_message(call, sip_leg_id)
+                return
+
+            # Default: take a message
+            await self._take_message(call, sip_leg_id)
+
+        except Exception as e:
+            logger.error(f"Receptionist failed for {call.id}: {e}", exc_info=True)
+            try:
+                await self._hangup(call, sip_leg_id)
+            except Exception:
+                pass
+
+    # ----------------------------------------------------------------
+    # State machine steps
+    # ----------------------------------------------------------------
+
+    async def _greet(self, call: ActiveCall, sip_leg_id: str) -> None:
+        await self.gateway.event_bus.publish(GatewayEvent(
+            type=EventType.RECEPTIONIST_GREETING,
+            call_id=call.id,
+            data={"text": self.settings.greeting_template},
+            message="Playing greeting",
+        ))
+        await self._speak(call, sip_leg_id, self.settings.greeting_template)
+
+    async def _listen(self, call: ActiveCall, sip_leg_id: str) -> str:
+        """Buffer audio from the call's tap until silence or timeout."""
+        await self.gateway.event_bus.publish(GatewayEvent(
+            type=EventType.RECEPTIONIST_LISTENING,
+            call_id=call.id,
+            message="Listening for caller",
+        ))
+
+        media = self.gateway.media_pipeline
+        if media is None:
+            return ""
+
+        tap = media.create_tap(sip_leg_id)
+        audio = bytearray()
+        deadline = _time.monotonic() + self.settings.listen_timeout_s
+        silent_for = 0.0
+        frame_ms = 20
+
+        try:
+            while _time.monotonic() < deadline:
+                remaining = max(0.05, deadline - _time.monotonic())
+                frame = await tap.read_frame(timeout=min(0.5, remaining))
+                if frame is None:
+                    silent_for += 0.5
+                else:
+                    audio.extend(frame)
+                    if self._frame_is_silent(frame):
+                        silent_for += frame_ms / 1000.0
+                    else:
+                        silent_for = 0.0
+                if silent_for >= self.settings.end_of_utterance_silence_s and audio:
+                    break
+        finally:
+            tap.close()
+
+        if not audio:
+            return ""
+
+        return await self.gateway._transcription.transcribe(bytes(audio))
+
+    async def _classify(
+        self,
+        call: ActiveCall,
+        transcript: str,
+        routing_decision: Optional[RoutingDecision],
+    ) -> dict:
+        """Ask the LLM to interpret the caller's utterance."""
+        from services.hold_slayer import _get_llm
+
+        llm = _get_llm()
+        if llm is None or not transcript.strip():
+            return {
+                "intent": transcript or "unknown",
+                "urgency": "normal",
+                "recommended_action": "ring",
+                "device_hint": None,
+            }
+
+        rules_summary = ""
+        if routing_decision and routing_decision.matched_rule_name:
+            rules_summary = (
+                f"A routing rule already matched: '{routing_decision.matched_rule_name}' "
+                f"(action: {routing_decision.action.type.value})."
+            )
+
+        try:
+            return await llm.chat_json(
+                user_message=(
+                    f"Caller: {call.remote_number}\n"
+                    f"Transcript: {transcript}\n"
+                    f"{rules_summary}\n\n"
+                    "Return JSON with keys: intent (short string), "
+                    "urgency (low|normal|high), "
+                    "recommended_action (ring|message|reject), "
+                    "device_hint (string or null)."
+                ),
+                system=self.settings.llm_persona,
+            )
+        except Exception as e:
+            logger.warning(f"Receptionist LLM classify failed: {e}")
+            return {
+                "intent": transcript,
+                "urgency": "normal",
+                "recommended_action": "ring",
+                "device_hint": None,
+            }
+
+    def _decide(
+        self,
+        routing_decision: Optional[RoutingDecision],
+        classification: dict,
+    ) -> RoutingAction:
+        """Rules win on conflict; otherwise use the LLM's recommendation."""
+        if routing_decision and routing_decision.action.type not in (
+            RoutingActionType.TAKE_MESSAGE,
+        ):
+            return routing_decision.action
+
+        recommended = (classification.get("recommended_action") or "ring").lower()
+        if recommended == "reject":
+            return RoutingAction(type=RoutingActionType.REJECT,
+                                 message="Sorry, I can't connect that call right now.")
+        if recommended == "message":
+            return RoutingAction(type=RoutingActionType.TAKE_MESSAGE)
+        return RoutingAction(type=RoutingActionType.RING_CHAIN)
+
+    def _resolve_device_list(
+        self, action: RoutingAction, classification: dict
+    ) -> list[str]:
+        if action.type == RoutingActionType.RING_DEVICE and action.device_id:
+            return [action.device_id]
+        if action.device_ids:
+            return action.device_ids
+        # Default chain: every device that can take a call, in priority order
+        devices = sorted(
+            (d for d in self.gateway.devices.values() if d.can_receive_call),
+            key=lambda d: d.priority,
+        )
+        return [d.id for d in devices]
+
+    async def _take_message(self, call: ActiveCall, sip_leg_id: str) -> None:
+        await self._speak(call, sip_leg_id, self.settings.message_prompt)
+
+        media = self.gateway.media_pipeline
+        recording_svc = getattr(self.gateway, "_recording_service", None)
+        if recording_svc is None or media is None:
+            logger.warning("Receptionist: recording unavailable, ending call")
+            await self._hangup(call, sip_leg_id)
+            return
+
+        # RecordingService writes a WAV file and the recordings row.
+        session = await recording_svc.start_recording(
+            call.id, media_pipeline=media, leg_ids=[sip_leg_id]
+        )
+        try:
+            await asyncio.sleep(self.settings.message_max_seconds)
+        finally:
+            session = await recording_svc.stop_recording(
+                call.id, media_pipeline=media
+            )
+
+        message_text = ""
+        rec_path = session.filepath_mixed if session else None
+        if rec_path and Path(rec_path).exists():
+            try:
+                audio_bytes = Path(rec_path).read_bytes()
+                message_text = await self.gateway._transcription.transcribe(audio_bytes)
+            except Exception as e:
+                logger.warning(f"Receptionist transcribe failed: {e}")
+
+        if message_text:
+            call.transcript_chunks.append(f"caller_message: {message_text}")
+
+        await self.gateway.event_bus.publish(GatewayEvent(
+            type=EventType.RECEPTIONIST_MESSAGE_SAVED,
+            call_id=call.id,
+            data={
+                "path": rec_path,
+                "transcript": message_text,
+                "caller": call.remote_number,
+            },
+            message=f"📥 Message saved from {call.remote_number}",
+        ))
+
+        await self._hangup(call, sip_leg_id)
+
+    # ----------------------------------------------------------------
+    # Helpers
+    # ----------------------------------------------------------------
+
+    async def _speak(self, call: ActiveCall, sip_leg_id: str, text: str) -> None:
+        tts = self.gateway._tts
+        media = self.gateway.media_pipeline
+        if tts is None or media is None or not text.strip():
+            return
+
+        import os
+        import tempfile
+
+        fd, tmp_path = tempfile.mkstemp(suffix=".wav", prefix=f"recept_{call.id}_")
+        os.close(fd)
+        try:
+            ok = await tts.synthesize_to_file(text, tmp_path)
+            if not ok:
+                return
+            await media.play_wav(sip_leg_id, tmp_path)
+            await self.gateway.event_bus.publish(GatewayEvent(
+                type=EventType.SPEAK_PLAYED,
+                call_id=call.id,
+                data={"text": text, "speaker": "receptionist"},
+                message=f"🗣️ {text[:80]}",
+            ))
+        finally:
+            try:
+                os.unlink(tmp_path)
+            except OSError:
+                pass
+
+    async def _hangup(self, call: ActiveCall, sip_leg_id: str) -> None:
+        try:
+            await self.gateway.sip_engine.hangup(sip_leg_id)
+        except Exception as e:
+            logger.warning(f"Receptionist hangup failed: {e}")
+        await self.gateway.call_manager.end_call(call.id, CallStatus.COMPLETED)
+
+    @staticmethod
+    def _frame_is_silent(frame: bytes, threshold: int = 500) -> bool:
+        """Crude RMS-style check on a 16-bit PCM frame (mono, signed LE)."""
+        if not frame or len(frame) < 2:
+            return True
+        # Inline RMS — `audioop` was removed in Python 3.13.
+        import struct
+
+        n = len(frame) // 2
+        if n == 0:
+            return True
+        samples = struct.unpack_from(f"<{n}h", frame)
+        sq = 0
+        for s in samples:
+            sq += s * s
+        rms = (sq / n) ** 0.5
+        return rms < threshold
diff --git a/services/recording.py b/services/recording.py
index 84479be..e5d949b 100644
--- a/services/recording.py
+++ b/services/recording.py
@@ -138,6 +138,9 @@ class RecordingService:
         # Store metadata
         self._metadata.append(session.to_dict())
 
+        # Persist a recording row so the dashboard can find it later
+        await self._persist_recording(session)
+
         logger.info(
             f"⏹ Recording stopped: {call_id} "
             f"({session.duration_seconds}s, "
@@ -145,6 +148,29 @@ class RecordingService:
         )
         return session
 
+    @staticmethod
+    async def _persist_recording(session: "RecordingSession") -> None:
+        """Write a recordings row for this session. Failures are non-fatal."""
+        try:
+            import uuid as _uuid
+            from db.database import RecordingRecord, get_session_factory
+
+            async with get_session_factory()() as db:
+                db.add(RecordingRecord(
+                    id=f"rec_{_uuid.uuid4().hex[:10]}",
+                    call_id=session.call_id,
+                    path=session.filepath_mixed or "",
+                    format="wav",
+                    duration_s=float(session.duration_seconds or 0),
+                    size_bytes=int(session.file_size_bytes or 0),
+                    channels=1,
+                    started_at=session.started_at,
+                    ended_at=session.stopped_at,
+                ))
+                await db.commit()
+        except Exception as e:
+            logger.warning(f"Recording persistence failed: {e}")
+
     async def _recording_timeout(self, call_id: str) -> None:
         """Auto-stop recording after max duration."""
         await asyncio.sleep(self._max_recording_seconds)
diff --git a/services/routing.py b/services/routing.py
new file mode 100644
index 0000000..bcc41c5
--- /dev/null
+++ b/services/routing.py
@@ -0,0 +1,258 @@
+"""
+Routing Service — Smart routing for inbound calls.
+
+Evaluates `RoutingRule` records against an incoming call's caller ID,
+DNIS, and the current time, returning a `RoutingDecision`. Also exposes
+a ring-chain helper that tries devices in priority order until one
+answers (or all timeouts elapse).
+"""
+
+import asyncio
+import fnmatch
+import logging
+import uuid
+from datetime import datetime, time
+from typing import Optional
+from zoneinfo import ZoneInfo
+
+from sqlalchemy import select
+
+from db.database import RoutingRuleRecord, get_session_factory
+from models.routing import (
+    RoutingAction,
+    RoutingActionType,
+    RoutingDecision,
+    RoutingMatch,
+    RoutingRule,
+    RoutingRuleCreate,
+    RoutingRuleUpdate,
+    TimeRange,
+)
+
+logger = logging.getLogger(__name__)
+
+
+def _parse_hhmm(s: str) -> time:
+    h, m = s.split(":")
+    return time(hour=int(h), minute=int(m))
+
+
+def _time_in_range(now: datetime, tr: TimeRange) -> bool:
+    """True if `now` (interpreted in tr.tz) falls inside the window."""
+    try:
+        tz = ZoneInfo(tr.tz)
+    except Exception:
+        tz = ZoneInfo("UTC")
+
+    local = now.astimezone(tz)
+    if local.weekday() not in tr.days:
+        return False
+
+    start = _parse_hhmm(tr.start)
+    end = _parse_hhmm(tr.end)
+    cur = local.time()
+
+    if start <= end:
+        return start <= cur < end
+    # Wraps past midnight (e.g. 22:00 → 06:00)
+    return cur >= start or cur < end
+
+
+def _caller_matches(pattern: Optional[str], caller_number: str) -> bool:
+    if not pattern:
+        return True
+    return fnmatch.fnmatch(caller_number or "", pattern)
+
+
+def _dnis_matches(rule_dnis: Optional[str], dnis: str) -> bool:
+    if not rule_dnis:
+        return True
+    return rule_dnis == dnis
+
+
+class RoutingService:
+    """Caches enabled rules and evaluates them per inbound call."""
+
+    DEFAULT_ACTION = RoutingAction(type=RoutingActionType.TAKE_MESSAGE)
+
+    def __init__(self, gateway):
+        self.gateway = gateway
+        self._rules: list[RoutingRule] = []
+        self._lock = asyncio.Lock()
+
+    async def start(self) -> None:
+        await self.reload()
+
+    async def reload(self) -> None:
+        async with self._lock:
+            self._rules = await self._load_rules_from_db()
+            logger.info(f"📋 Loaded {len(self._rules)} routing rules")
+
+    @property
+    def rules(self) -> list[RoutingRule]:
+        return list(self._rules)
+
+    async def evaluate(
+        self,
+        caller_number: str,
+        dnis: str,
+        now: Optional[datetime] = None,
+    ) -> RoutingDecision:
+        """Walk rules in priority order, return first match or default."""
+        now = now or datetime.now().astimezone()
+        for rule in sorted(self._rules, key=lambda r: (r.priority, r.id)):
+            if not rule.enabled:
+                continue
+            m = rule.match
+            if not _caller_matches(m.caller_pattern, caller_number):
+                continue
+            if not _dnis_matches(m.dnis, dnis):
+                continue
+            if m.time_range and not _time_in_range(now, m.time_range):
+                continue
+            return RoutingDecision(
+                matched_rule_id=rule.id,
+                matched_rule_name=rule.name,
+                action=rule.action,
+                reason=f"matched rule '{rule.name}'",
+            )
+        return RoutingDecision(
+            action=self.DEFAULT_ACTION,
+            reason="no rule matched — default take_message",
+        )
+
+    # ----------------------------------------------------------------
+    # Ring chain
+    # ----------------------------------------------------------------
+
+    async def ring_chain(
+        self,
+        call_id: str,
+        device_ids: list[str],
+        ring_timeout: int = 25,
+    ) -> Optional[str]:
+        """
+        Try each device sequentially. Returns the device_id that answered,
+        or None if all timed out.
+        """
+        for device_id in device_ids:
+            device = self.gateway.devices.get(device_id)
+            if not device:
+                continue
+            if getattr(device, "dnd", False):
+                logger.info(f"📞 Skipping {device_id} (DND)")
+                continue
+            try:
+                await self.gateway.transfer_call(call_id, device_id)
+                # If transfer_call returned normally, treat as picked up.
+                return device_id
+            except asyncio.TimeoutError:
+                logger.info(f"📞 Ring timeout for device {device_id}")
+                continue
+            except Exception as e:
+                logger.warning(f"📞 Ring failed for device {device_id}: {e}")
+                continue
+        return None
+
+    # ----------------------------------------------------------------
+    # CRUD
+    # ----------------------------------------------------------------
+
+    async def create_rule(self, payload: RoutingRuleCreate) -> RoutingRule:
+        rule_id = f"rule_{uuid.uuid4().hex[:8]}"
+        record = RoutingRuleRecord(
+            id=rule_id,
+            name=payload.name,
+            priority=payload.priority,
+            enabled=payload.enabled,
+            match=payload.match.model_dump(),
+            action=payload.action.model_dump(),
+        )
+        async with get_session_factory()() as session:
+            session.add(record)
+            await session.commit()
+
+        rule = RoutingRule(
+            id=rule_id,
+            name=payload.name,
+            priority=payload.priority,
+            enabled=payload.enabled,
+            match=payload.match,
+            action=payload.action,
+        )
+        async with self._lock:
+            self._rules.append(rule)
+        return rule
+
+    async def update_rule(
+        self, rule_id: str, payload: RoutingRuleUpdate
+    ) -> Optional[RoutingRule]:
+        async with get_session_factory()() as session:
+            result = await session.execute(
+                select(RoutingRuleRecord).where(RoutingRuleRecord.id == rule_id)
+            )
+            record = result.scalar_one_or_none()
+            if not record:
+                return None
+            if payload.name is not None:
+                record.name = payload.name
+            if payload.priority is not None:
+                record.priority = payload.priority
+            if payload.enabled is not None:
+                record.enabled = payload.enabled
+            if payload.match is not None:
+                record.match = payload.match.model_dump()
+            if payload.action is not None:
+                record.action = payload.action.model_dump()
+            await session.commit()
+
+        await self.reload()
+        return next((r for r in self._rules if r.id == rule_id), None)
+
+    async def delete_rule(self, rule_id: str) -> bool:
+        async with get_session_factory()() as session:
+            result = await session.execute(
+                select(RoutingRuleRecord).where(RoutingRuleRecord.id == rule_id)
+            )
+            record = result.scalar_one_or_none()
+            if not record:
+                return False
+            await session.delete(record)
+            await session.commit()
+        async with self._lock:
+            self._rules = [r for r in self._rules if r.id != rule_id]
+        return True
+
+    # ----------------------------------------------------------------
+    # Internals
+    # ----------------------------------------------------------------
+
+    async def _load_rules_from_db(self) -> list[RoutingRule]:
+        try:
+            async with get_session_factory()() as session:
+                result = await session.execute(select(RoutingRuleRecord))
+                rows = result.scalars().all()
+        except Exception as e:
+            logger.warning(f"Routing rules load failed: {e}")
+            return []
+
+        rules: list[RoutingRule] = []
+        for row in rows:
+            try:
+                match = RoutingMatch(**(row.match or {}))
+                action = RoutingAction(**(row.action or {}))
+                rules.append(
+                    RoutingRule(
+                        id=row.id,
+                        name=row.name,
+                        priority=row.priority,
+                        enabled=row.enabled,
+                        match=match,
+                        action=action,
+                        created_at=row.created_at,
+                        updated_at=row.updated_at,
+                    )
+                )
+            except Exception as e:
+                logger.warning(f"Skipping malformed rule {row.id}: {e}")
+        return rules
diff --git a/services/tts.py b/services/tts.py
new file mode 100644
index 0000000..efe6b2d
--- /dev/null
+++ b/services/tts.py
@@ -0,0 +1,90 @@
+"""
+TTS Service — Rhema (OpenAI-compatible) text-to-speech client.
+
+Synthesizes speech for the SPEAK call-flow step and the AI Receptionist.
+Rhema exposes POST /v1/audio/speech (OpenAI-compatible) with Kokoro voices.
+"""
+
+import logging
+from pathlib import Path
+from typing import Optional
+
+import httpx
+
+from config import TTSSettings
+
+logger = logging.getLogger(__name__)
+
+
+class TTSService:
+    """Client for Rhema TTS service."""
+
+    def __init__(self, settings: TTSSettings):
+        self.settings = settings
+        self._client: Optional[httpx.AsyncClient] = None
+
+    async def _get_client(self) -> httpx.AsyncClient:
+        if self._client is None or self._client.is_closed:
+            headers = {}
+            if self.settings.api_key:
+                headers["Authorization"] = f"Bearer {self.settings.api_key}"
+            self._client = httpx.AsyncClient(
+                base_url=self.settings.base_url,
+                timeout=httpx.Timeout(self.settings.timeout, connect=5.0),
+                headers=headers,
+            )
+        return self._client
+
+    async def synthesize(
+        self,
+        text: str,
+        voice: Optional[str] = None,
+        response_format: str = "wav",
+    ) -> bytes:
+        """Synthesize speech and return audio bytes."""
+        if not text or not text.strip():
+            return b""
+
+        client = await self._get_client()
+        body = {
+            "model": self.settings.model,
+            "input": text,
+            "voice": voice or self.settings.voice,
+            "response_format": response_format,
+            "sample_rate": self.settings.sample_rate,
+        }
+
+        try:
+            response = await client.post("/v1/audio/speech", json=body)
+            response.raise_for_status()
+            return response.content
+        except httpx.HTTPStatusError as e:
+            logger.error(f"Rhema TTS error: {e.response.status_code} {e.response.text}")
+            return b""
+        except httpx.ConnectError:
+            logger.error(f"Cannot connect to Rhema at {self.settings.base_url}")
+            return b""
+        except Exception as e:
+            logger.error(f"TTS synthesis failed: {e}")
+            return b""
+
+    async def synthesize_to_file(
+        self,
+        text: str,
+        filepath: str | Path,
+        voice: Optional[str] = None,
+    ) -> bool:
+        """Synthesize to a WAV file. Returns True on success."""
+        audio = await self.synthesize(text, voice=voice, response_format="wav")
+        if not audio:
+            return False
+        path = Path(filepath)
+        path.parent.mkdir(parents=True, exist_ok=True)
+        path.write_bytes(audio)
+        logger.debug(f"TTS wrote {len(audio)} bytes to {path}")
+        return True
+
+    async def close(self) -> None:
+        if self._client and not self._client.is_closed:
+            await self._client.aclose()
+            self._client = None
diff --git a/tests/test_receptionist.py b/tests/test_receptionist.py
new file mode 100644
index 0000000..d0b32f0
--- /dev/null
+++ b/tests/test_receptionist.py
@@ -0,0 +1,74 @@
+"""Tests for the AI Receptionist decision logic (services/receptionist.py)."""
+
+from types import SimpleNamespace
+
+import pytest
+
+from config import ReceptionistSettings, Settings
+from models.routing import (
+    RoutingAction,
+    RoutingActionType,
+    RoutingDecision,
+)
+from services.receptionist import ReceptionistService
+
+
+def _make_gateway():
+    settings = Settings()
+    settings.receptionist = ReceptionistSettings()
+    return SimpleNamespace(settings=settings, devices={})
+
+
+class TestReceptionistDecide:
+    def test_rule_wins_over_llm_when_rule_is_actionable(self):
+        gw = _make_gateway()
+        svc = ReceptionistService(gw)
+        rule_action = RoutingAction(type=RoutingActionType.REJECT, message="nope")
+        decision = RoutingDecision(action=rule_action, reason="rule said so")
+        chosen = svc._decide(decision, {"recommended_action": "ring"})
+        assert chosen.type == RoutingActionType.REJECT
+
+    def test_falls_back_to_llm_when_rule_is_default_take_message(self):
+        gw = _make_gateway()
+        svc = ReceptionistService(gw)
+        decision = RoutingDecision(
+            action=RoutingAction(type=RoutingActionType.TAKE_MESSAGE),
+            reason="default",
+        )
+        chosen = svc._decide(decision, {"recommended_action": "ring"})
+        assert chosen.type == RoutingActionType.RING_CHAIN
+
+    def test_llm_reject_recommendation_is_honored(self):
+        gw = _make_gateway()
+        svc = ReceptionistService(gw)
+        chosen = svc._decide(None, {"recommended_action": "reject"})
+        assert chosen.type == RoutingActionType.REJECT
+        assert chosen.message  # should carry a polite decline message
+
+
+class TestReceptionistDeviceList:
+    def test_ring_device_returns_explicit_device(self):
+        gw = _make_gateway()
+        svc = ReceptionistService(gw)
+        action = RoutingAction(type=RoutingActionType.RING_DEVICE, device_id="dev_a")
+        assert svc._resolve_device_list(action, {}) == ["dev_a"]
+
+    def test_ring_chain_uses_action_list_when_present(self):
+        gw = _make_gateway()
+        svc = ReceptionistService(gw)
+        action = RoutingAction(
+            type=RoutingActionType.RING_CHAIN,
+            device_ids=["dev_a", "dev_b"],
+        )
+        assert svc._resolve_device_list(action, {}) == ["dev_a", "dev_b"]
+
+
+class TestFrameSilenceHeuristic:
+    def test_zeroes_are_silent(self):
+        # 16-bit PCM zeros → silent
+        assert ReceptionistService._frame_is_silent(b"\x00\x00" * 80) is True
+
+    def test_loud_pattern_not_silent(self):
+        # Loud values → not silent
+        loud = b"\xff\x7f" * 80  # max int16 every sample
+        assert ReceptionistService._frame_is_silent(loud) is False
diff --git a/tests/test_routing.py b/tests/test_routing.py
new file mode 100644
index 0000000..b668804
--- /dev/null
+++ b/tests/test_routing.py
@@ -0,0 +1,133 @@
+"""Tests for the routing evaluator (services/routing.py)."""
+
+from datetime import datetime
+from zoneinfo import ZoneInfo
+
+import pytest
+
+from models.routing import (
+    RoutingAction,
+    RoutingActionType,
+    RoutingMatch,
+    RoutingRule,
+    TimeRange,
+)
+from services.routing import RoutingService
+
+
+def _rule(
+    name: str,
+    *,
+    priority: int = 100,
+    enabled: bool = True,
+    caller: str | None = None,
+    dnis: str | None = None,
+    time_range: TimeRange | None = None,
+    action_type: RoutingActionType = RoutingActionType.RING_CHAIN,
+    device_id: str | None = None,
+) -> RoutingRule:
+    return RoutingRule(
+        id=f"rule_{name}",
+        name=name,
+        priority=priority,
+        enabled=enabled,
+        match=RoutingMatch(caller_pattern=caller, dnis=dnis, time_range=time_range),
+        action=RoutingAction(type=action_type, device_id=device_id),
+    )
+
+
+class TestRoutingEvaluator:
+    def _make_service(self, rules):
+        svc = RoutingService(gateway=None)
+        svc._rules = rules
+        return svc
+
+    @pytest.mark.asyncio
+    async def test_no_rules_returns_default_take_message(self):
+        svc = self._make_service([])
+        decision = await svc.evaluate("+15551112222", "+15553334444")
+        assert decision.action.type == RoutingActionType.TAKE_MESSAGE
+        assert decision.matched_rule_id is None
+
+    @pytest.mark.asyncio
+    async def test_priority_lower_wins(self):
+        svc = self._make_service([
+            _rule("low", priority=10, action_type=RoutingActionType.RING_DEVICE,
+                  device_id="dev_a"),
+            _rule("high", priority=200, action_type=RoutingActionType.REJECT),
+        ])
+        decision = await svc.evaluate("+15551112222", "+15553334444")
+        assert decision.matched_rule_name == "low"
+        assert decision.action.type == RoutingActionType.RING_DEVICE
+
+    @pytest.mark.asyncio
+    async def test_disabled_rule_skipped(self):
+        svc = self._make_service([
+            _rule("first", priority=10, enabled=False,
+                  action_type=RoutingActionType.REJECT),
+            _rule("second", priority=20,
+                  action_type=RoutingActionType.RING_CHAIN),
+        ])
+        decision = await svc.evaluate("+1", "+2")
+        assert decision.matched_rule_name == "second"
+
+    @pytest.mark.asyncio
+    async def test_caller_glob_pattern(self):
+        svc = self._make_service([
+            _rule("tollfree", caller="+1800*",
+                  action_type=RoutingActionType.REJECT),
+        ])
+        toll = await svc.evaluate("+18001234567", "+15551112222")
+        assert toll.action.type == RoutingActionType.REJECT
+        normal = await svc.evaluate("+14155551212", "+15551112222")
+        assert normal.action.type == RoutingActionType.TAKE_MESSAGE
+
+    @pytest.mark.asyncio
+    async def test_dnis_must_match_exactly(self):
+        svc = self._make_service([
+            _rule("by_did", dnis="+15553334444",
+                  action_type=RoutingActionType.RING_CHAIN),
+        ])
+        match = await svc.evaluate("+1", "+15553334444")
+        assert match.matched_rule_name == "by_did"
+        miss = await svc.evaluate("+1", "+19998887777")
+        assert miss.matched_rule_name is None
+
+    @pytest.mark.asyncio
+    async def test_time_range_in_window(self):
+        # Mon 10:30 UTC is inside Mon-Fri 09:00-17:00 UTC
+        tr = TimeRange(start="09:00", end="17:00", tz="UTC", days=[0, 1, 2, 3, 4])
+        svc = self._make_service([
+            _rule("business_hours", time_range=tr,
+                  action_type=RoutingActionType.RING_CHAIN),
+        ])
+        monday_10_30 = datetime(2026, 1, 5, 10, 30, tzinfo=ZoneInfo("UTC"))
+        decision = await svc.evaluate("+1", "+2", now=monday_10_30)
+        assert decision.matched_rule_name == "business_hours"
+
+    @pytest.mark.asyncio
+    async def test_time_range_outside_window(self):
+        tr = TimeRange(start="09:00", end="17:00", tz="UTC", days=[0, 1, 2, 3, 4])
+        svc = self._make_service([
+            _rule("business_hours", time_range=tr,
+                  action_type=RoutingActionType.RING_CHAIN),
+        ])
+        saturday_noon = datetime(2026, 1, 10, 12, 0, tzinfo=ZoneInfo("UTC"))
+        decision = await svc.evaluate("+1", "+2", now=saturday_noon)
+        # Weekend → no match → default take_message
+        assert decision.matched_rule_name is None
+
+    @pytest.mark.asyncio
+    async def test_time_range_wraps_midnight(self):
+        # Overnight 22:00 → 06:00, every day
+        tr = TimeRange(start="22:00", end="06:00", tz="UTC", days=list(range(7)))
+        svc = self._make_service([
+            _rule("overnight", time_range=tr,
+                  action_type=RoutingActionType.REJECT),
+        ])
+        late = datetime(2026, 1, 5, 23, 30, tzinfo=ZoneInfo("UTC"))
+        early = datetime(2026, 1, 6, 4, 0, tzinfo=ZoneInfo("UTC"))
+        mid_day = datetime(2026, 1, 5, 12, 0, tzinfo=ZoneInfo("UTC"))
+        assert (await svc.evaluate("+1", "+2", now=late)).matched_rule_name == "overnight"
+        assert (await svc.evaluate("+1", "+2", now=early)).matched_rule_name == "overnight"
+        assert (await svc.evaluate("+1", "+2", now=mid_day)).matched_rule_name is None
diff --git a/tests/test_tts.py b/tests/test_tts.py
new file mode 100644
index 0000000..ecac718
--- /dev/null
+++ b/tests/test_tts.py
@@ -0,0 +1,72 @@
+"""Tests for the Rhema TTS client (services/tts.py)."""
+
+from unittest.mock import AsyncMock, MagicMock, patch
+
+import pytest
+
+from config import TTSSettings
+from services.tts import TTSService
+
+
+def _settings(**overrides) -> TTSSettings:
+    defaults = {
+        "base_url": "http://localhost:9000",
+        "model": "speaches-ai/Kokoro-82M-v1.0-ONNX",
+        "voice": "af_heart",
+        "api_key": "",
+        "timeout": 5.0,
+    }
+    defaults.update(overrides)
+    return TTSSettings(**defaults)
+
+
+class TestTTSService:
+    @pytest.mark.asyncio
+    async def test_synthesize_sends_expected_body(self):
+        svc = TTSService(_settings())
+
+        mock_response = MagicMock()
+        mock_response.content = b"RIFFfake-wav-bytes"
+        mock_response.raise_for_status = MagicMock()
+
+        mock_client = MagicMock()
+        mock_client.is_closed = False
+        mock_client.post = AsyncMock(return_value=mock_response)
+
+        with patch.object(svc, "_get_client", AsyncMock(return_value=mock_client)):
+            audio = await svc.synthesize("hello world", voice="am_michael")
+
+        assert audio == b"RIFFfake-wav-bytes"
+        mock_client.post.assert_awaited_once()
+        call_args = mock_client.post.call_args
+        assert call_args.args[0] == "/v1/audio/speech"
+        body = call_args.kwargs["json"]
+        assert body["input"] == "hello world"
+        assert body["voice"] == "am_michael"
+        assert body["response_format"] == "wav"
+
+    @pytest.mark.asyncio
+    async def test_synthesize_empty_text_returns_empty(self):
+        svc = TTSService(_settings())
+        assert await svc.synthesize("") == b""
+        assert await svc.synthesize("   ") == b""
+
+    @pytest.mark.asyncio
+    async def test_synthesize_to_file_writes_audio(self, tmp_path):
+        svc = TTSService(_settings())
+        target = tmp_path / "out.wav"
+
+        with patch.object(svc, "synthesize", AsyncMock(return_value=b"WAVE-bytes")):
+            ok = await svc.synthesize_to_file("hello", str(target))
+
+        assert ok is True
+        assert target.read_bytes() == b"WAVE-bytes"
+
+    @pytest.mark.asyncio
+    async def test_bearer_header_used_when_api_key_set(self):
+        svc = TTSService(_settings(api_key="secret-token"))
+        client = await svc._get_client()
+        try:
+            assert client.headers.get("authorization") == "Bearer secret-token"
+        finally:
+            await svc.close()